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Centralized Patient Engagement & Management Solution

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Client Industry

A connected care solution that digitizes workflows, streamlines scheduling, automates patient tracking, and enables seamless virtual consultations with real-time care team coordination.

Enhancements

  • A 360-degree app with scheduling and records management in one place.
  • Easy scheduling for virtual or in-person appointments
  • Access to the patient's medical history
  • Integrated payment methods that allow insurance coverage co-payments.

Services Delivered

  • An iOS, Android app, and web app
  • EMR integration for medical records management.
  • Finding doctors and pharmacies based on location.
  • Payment methods integrated

The Tech Stack

  • React JS
  • React Native
  • Java/.Net
  • Gravity

Project Overview:

truecarellc-overview
TrueCare relied on phone-based scheduling, which caused bottlenecks, high no-show rates, and limited patient access. Separate workflows for routine and urgent care made scheduling complex and prone to errors.
Patients struggled to book appointments, access medical history, or coordinate payments and insurance efficiently. Staff spent excessive time on manual tasks, slowing overall operations. Folio3 delivered an application that digitized scheduling, integrated EMR, enabled payments, and streamlined patient management. The solution reduced administrative workload, improved patient engagement, and optimized clinic efficiency.
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Challenges Faced

Phone-Based Scheduling Bottlenecks

Staff spent excessive time handling phone calls, leading to long wait times and frustrated patients. High call volumes during office hours created scheduling delays and reduced efficiency.

Complex Workflows for Routine and Urgent Care

Separate processes for OPD visits and urgent care made time and resource allocation difficult. Manual coordination increased the risk of errors and inconsistent patient experiences.

Limited Patient Access to Medical Records

Patients had no easy way to view their own medical history or manage family profiles. This lack of visibility affected care continuity and patient engagement.

Manual Billing and Insurance Processing

Billing and insurance workflows were separate from scheduling, causing delays and administrative overhead. Staff had to manually track co-pays, reimbursements, and payment updates.

Scalability and Operational Efficiency Constraints

Without an integrated system, the clinic struggled to scale operations efficiently. Limited automation reduced staff capacity for patient care and lowered overall throughput.

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Solutions We Delivered

Unified Appointment Scheduling

  • True Care’s reliance on phone calls caused delays and scheduling errors. The app digitized appointment booking for both routine and urgent care, integrating directly with EMR. This ensures providers have up-to-date schedules and patient data, which reduces errors, streamlines workflows, and frees staff to focus on patient care rather than administrative tasks.
Unified Appointment Scheduling
Check-In Convenience

Check-In Convenience

  • Front desk bottlenecks and long queues were a major source of patient frustration. Location-based check-ins allow patients to register automatically upon arrival, while manual options remain for flexibility. This improves patient flow, lowers no-show rates, and ensures smoother operations throughout the clinic.

Comprehensive Medical Records

  • Patients previously had no easy access to their medical history, and staff had to handle multiple paper-based records. The app centralizes all patient information, including family history, allergies, medications, and past visits. Providers can make informed decisions quickly, and patients gain visibility into their own health, strengthening trust and adherence to care plans.
Comprehensive Medical Records
Integrated Billing and Insurance

Integrated Billing and Insurance

  • Managing payments and insurance claims separately created delays and extra work for staff. With in-app payment and insurance processing, co-pays and reimbursements are handled automatically, eliminating errors and reducing administrative workload. This ensures a smoother experience for both patients and providers.

Pharmacy Finder and Ordering

  • Patients often had to visit multiple pharmacies to fill prescriptions, adding friction to care. The built-in pharmacy locator allows patients to find nearby drugstores and order medications online, linking clinic visits directly to treatment adherence. This extends care beyond the hospital and improves patient convenience and compliance.
Pharmacy Finder and Ordering
Multi-Platform Access

Multi-Platform Access

  • Staff and patients previously struggled with fragmented access across devices. The solution works seamlessly on iOS, Android, and web, ensuring that appointments, medical records, and payments are accessible anywhere. This integration strengthens operational efficiency and supports a connected, patient-centered care model.
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Impact

trucarellc-impact
  • Improved Patient Engagements
    Digitized scheduling and check-ins increased patient interaction, with 40% more appointments booked through the app instead of phone calls.
  • Reduced No-Shows
    Automated reminders and location-based check-ins led to a 30% drop in missed appointments, improving clinic throughput.
  • Operational Efficiency
    Staff spent 25% less time managing bookings and payments, allowing focus on patient care and reducing administrative bottlenecks.
  • Faster Access to Medical Records
    Integrated EMR and centralized patient data reduced duplicate tests and errors by 20%, supporting more accurate and personalized care.
  • Enhanced Revenue Capture
    Automated billing and insurance processing improved co-pay collections and reimbursement cycles by 15%, optimizing financial workflows.
  • Expanded Patient Convenience
    Multi-platform access and pharmacy ordering increased patient satisfaction scores by 35%, promoting adherence to care plans.
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